Privacy Policy

This Privacy Policy governs how personal information is collected, used, disclosed, and protected by Stake on the website stake-ca.casino. It applies to all players, visitors, and users engaging with our online casino services. This policy has been effective since June 25, 2025, ensuring compliance with applicable Canadian privacy laws and industry standards.

Who We Are

Stake is operated by Medium Rare N.V., a company registered under number 145353 in Curaçao, holding the general gaming license (OGL/2025/1451/0918) issued by the Curaçao Gaming Control Board. For payment processing activities, Medium Rare Limited is involved as a payment agent, registered in Cyprus under number HE 410775.

Legal Entity Types:

Medium Rare N.V.: N.V. (Curaçao)
Medium Rare Limited: Limited (Cyprus)

Though physical office addresses are not publicly specified, Stake maintains regional offices in Serbia, Australia, and Cyprus to support its international operations.

For any inquiries or concerns regarding data protection or privacy, please contact our Data Protection Officer (DPO) or responsible privacy department through the dedicated contact channels provided on stake-ca.casino.

What Personal Data We Collect

Stake collects various categories of personal data necessary for account management, regulatory compliance, and service improvement, including but not limited to:

Personal Identification Data: full name, date of birth, email address, telephone number;
Technical Data: IP addresses, browser and device information, operating system, log files capturing access times and URLs visited;
Payment Data: bank account details, credit/debit card information, transaction histories;
Behavioral Data: history of bets placed, game interactions, navigation patterns and clicks on the website;
Cookies and Tracking Technologies: data collected via session cookies, persistent cookies, and similar tracking mechanisms used for website functionality, analytics, and personalized advertising.

Legal Basis for Processing

Stake processes personal data on the following legal grounds in accordance with Canadian privacy legislation and applicable international standards:

Consent: when users voluntarily agree to the processing of their data for specified purposes such as marketing communications;
Contractual Necessity: to perform and manage the user's account, process bets, handle deposits and withdrawals;
Legitimate Interests: to prevent fraud, conduct analytics for business improvement, and enhance security, provided such interests do not override users' rights and freedoms;
Legal Obligations: to comply with Know Your Customer (KYC), Anti-Money Laundering (AML) requirements, tax reporting, and other regulatory mandates applicable to gaming operators.

Purpose of Processing

The personal data collected by Stake is used for the following purposes:

Providing and managing casino services, including game participation and payment transactions;
Improving user experience and customer support;
Sending promotional and marketing communications where authorized by the user;
Performing data analytics and business intelligence to optimize platform performance;
Detecting, preventing, and mitigating fraudulent activities and security breaches;
Fulfilling legal and regulatory obligations.

Disclosure & Sharing

Stake may disclose personal data to the following categories of recipients under appropriate confidentiality and security agreements:

Payment Partners: banks, payment processors, and financial institutions involved in deposit and withdrawal processing;
Service Providers: third-party vendors offering technical support, hosting, customer service, and IT maintenance;
Regulators and Authorities: licensing bodies and governmental agencies for compliance verification and lawful requests;
Affiliates and Advertising Networks: only with explicit user consent for marketing purposes and affiliate program administration.

Disclosure is strictly limited to the extent necessary for the intended purpose and governed by data protection safeguards.

International Transfers

Personal data processed by Stake may be transferred to countries outside of Canada, including Curaçao, Cyprus, Serbia, Australia, and others where our service providers or affiliates operate. In such cases, Stake ensures that appropriate data protection measures are in place, including:

Standard Contractual Clauses (SCC) approved by the European Commission or equivalent legal instruments;
Assessment of third-country data protection adequacy;
Implementation of technical and organizational safeguards to protect data confidentiality and integrity.

Data Retention

Personal data held by Stake will be retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory requirements. Specific retention periods include but are not limited to:

Personal Identification and Account Data: retained for up to 5 years following account closure to meet anti-fraud and compliance requirements;
Transaction and Payment Data: stored as required by financial regulations, generally no less than 5 years;
Behavioral and Technical Data: retained for periods determined by operational needs and analytics purposes, reviewed periodically;
Data may be deleted sooner upon verified user request unless otherwise obligated by law.

Your Rights

Under applicable Canadian privacy laws, users of Stake's services have the following rights in relation to their personal data:

Access: the right to obtain confirmation whether personal data concerning them is being processed and to receive a copy of such data;
Correction: the right to request rectification of inaccurate or incomplete data;
Deletion: the right to request erasure of personal data, subject to legal or contractual exceptions;
Restriction: the right to request limitation of processing in certain circumstances;
Objection: the right to object to processing based on legitimate interests or direct marketing;
Data Portability: the right to receive personal data in a structured, commonly used format and transmit it to another controller;
Withdrawal of Consent: at any time for processing activities based solely on consent (e.g., marketing communications).

To exercise these rights, users should contact Stake's Data Protection Officer or designated privacy contact through the channels provided on stake-ca.casino.

Cookies & Tracking Technologies

Stake employs a variety of cookies and similar tracking technologies to enhance website functionality, analyze usage, and provide personalized content. The types of cookies used include:

Session Cookies: temporary cookies that expire when the browser is closed, essential for navigation and secure login;
Persistent Cookies: remain on the device for a defined period to remember user preferences, authentication, and language settings;
Third-Party Cookies: used by external analytics and advertising partners to collect information across websites for marketing and performance measurement purposes.

Users can manage cookie preferences and disable certain cookies via their browser settings or through the cookie consent management panel available on stake-ca.casino. Disabling cookies may impact site functionality and user experience.

Data Security

Stake implements robust technical and organizational measures to safeguard the confidentiality, integrity, and availability of personal data, including:

SSL Encryption: securing data transmission between users and our servers;
Data Encryption: encryption of sensitive data at rest and in transit;
Access Controls: strict limitation of access to personal data only to authorized personnel;
Regular Audits: periodic security assessments and penetration testing to identify and remediate vulnerabilities;
Employee Training: ongoing data protection and privacy training for all employees and contractors handling personal data.

Complaints & Contacts

If you have any questions, concerns, or complaints regarding the processing of your personal data by Stake, please contact our Data Protection Officer at the dedicated communication channels listed on stake-ca.casino. Alternatively, you may use the website's contact form if available.

We are committed to addressing your concerns promptly and fairly. Should you remain dissatisfied after contacting us, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or any other relevant supervising authority.

Updates

Stake reserves the right to update this Privacy Policy periodically to reflect changes in legislation, operational practices, or regulatory requirements. All updates will be published on the Privacy Policy page, and users will be notified via prominent notices on the website or by email where appropriate.

This version of the Privacy Policy was last revised and effective as of June 25, 2025.