Privacy Policy

This Privacy Policy outlines how Stake, accessible exclusively via stake-ca.casino, processes and protects personal information obtained from users and visitors in connection with our online gambling services. This policy applies to all players and website visitors in Canada. Effective as of June 10, 2025.

Who We Are

Stake is operated by Stake N.V., a legally registered company under Curaçao law (Registration Number: 145353), with principal office at Abraham de Veerstraat 9, Willemstad, Curaçao, CW. Licensed and regulated by the Curaçao Gaming Authority (Online Gaming License No. OGL/2025/1451/0918, valid through June 9, 2025). All operations on stake-ca.casino target Canadian players and comply with applicable regulations. Data protection inquiries may be directed to our designated Data Protection Officer at [email protected] or [email protected].

Legal Name: Stake N.V.
Legal Address: Abraham de Veerstraat 9, Willemstad, Curaçao, CW
Company Registration Number: 145353
Primary Contact (DPO): Matthew Chen, Email: [email protected]

What Personal Data We Collect

Stake, through stake-ca.casino, collects and processes a range of personal and technical data in accordance with CA privacy laws and industry standards. Categories of collected data include:

Identification data: Full name, date of birth, residential address, and government-issued identification as required for KYC and regulatory verification.
Contact data: E-mail address, mobile number, and other user-provided contact details.
Technical data: IP address, device information, browser type, operating system, referral URLs, and access logs.
Payment data: Transaction records, payment method details (excluding full card numbers), and withdrawal information to enable deposits and withdrawals securely.
Behavioral data: Betting history, transaction logs, pages viewed, click behavior, communications with support, and responsible gambling activities.
Cookies and tracking technologies: Use of session cookies, persistent cookies, and third-party analytics or advertising trackers to enhance experience and ensure security.

Legal Basis for Processing

All data collected via stake-ca.casino is processed lawfully in accordance with applicable Canadian privacy regulations and the requirements of our license. Data processing activities are based on the following legal grounds:

User Consent: We seek and rely on your explicit consent when collecting non-required data or for direct marketing communications. You may withdraw consent at any time without affecting service provision where legally permissible.
Contractual Necessity: Processing of personal and payment data is necessary to create, maintain, and operate your account, to enable participation in gambling activities, and to fulfill transactions (deposits, withdrawals).
Legal Obligations: Compliance with anti-money laundering (AML), know-your-customer (KYC), taxation, and regulatory reporting requirements under Curaçao and CA laws requires retention and disclosure of certain data.
Legitimate Interests: We use data to pursue our legitimate interests, including fraud detection, risk management, service analytics, game integrity, and ensuring system security. In these situations, your rights and interests are always weighed appropriately.

Protective Clause: Stake will not process personal data for purposes incompatible with the above legal bases without prior notification and legal justification.

Purpose of Processing

Stake processes personal information collected via stake-ca.casino for the following purposes, fully aligned with Canadian privacy law and our regulatory obligations:

Service Provision: To enable account creation, participation in casino and betting offerings, process transactions, and provide customer support.
Regulatory Compliance: To verify user identity, perform KYC/AML tasks, respond to regulatory requests, and meet legal standards for responsible gaming.
Improvement & Analytics: To evaluate, develop, and enhance platform performance, gameplay experience, and adjust offerings based on usage analytics and feedback.
Fraud Detection & Prevention: To monitor suspicious activity, identify account compromise, and safeguard users and the platform against illegal behavior.
Marketing & Communication: To provide marketing updates or promotional offers, where legally permitted and based on your preferences and consent options.

Notice: Use of your data for purposes beyond those outlined will be permitted only where legally required or with your prior consent.

Disclosure & Sharing

Stake may disclose or share your data collected through stake-ca.casino strictly under controlled circumstances to:

Payment processors and financial partners: For facilitating deposits, withdrawals, transaction processing, and payment verification, always using secure and compliant channels.
Authorized third-party service providers: Such as IT support, analytics services, security vendors (e.g., for anti-fraud protection), and cloud hosting providers, all under strict confidentiality agreements.
Regulatory authorities and law enforcement bodies: As required by the Curaçao Gaming Authority or Canadian regulatory agencies for compliance, investigations, or reporting obligations.
Affiliates and advertising networks: Only when you have provided prior consent or opted in to receive marketing via third-party platforms, in full compliance with CA privacy law.
Corporate successors: In the event of a business transfer, merger, or acquisition subject to advance notice and user rights protection.

Protective Clause: Stake ensures that all recipients of personal data adhere to equivalent standards of confidentiality and data protection as required under applicable laws.

International Transfers

Personal data processed by Stake via stake-ca.casino may be transferred and stored in countries outside of Canada, including but not limited to Curaçao (primary headquarters). Stake adopts all legally required measures to ensure the security and lawfulness of cross-border data flows, including:

Data Protection Agreements: All service providers and partners outside Canada are required to implement equivalent technical and organizational safeguards in line with CA law and recognized international standards.
Standard Contractual Clauses (SCCs): Where applicable, contractual assurances are in place to ensure continued protection of your rights if data is transferred internationally.
Additional Protective Mechanisms: Regular compliance monitoring and data access restrictions are imposed to limit unnecessary transfers and safeguard your privacy.

Regional Compliance Note: Users may request specific details of cross-border transfer mechanisms at any time by contacting the DPO.

Data Retention

Stake's data retention practices on stake-ca.casino adhere strictly to legal and regulatory requirements, ensuring retention only as long as necessary for the purposes outlined. Data retention periods:

Account and Transaction Data: Personal, identification, and transactional data are retained for up to 5 years following account closure or the last user activity, in accordance with AML, KYC, and gaming law requirements.
Cookies and Analytics Data: Retained no longer than necessary for technical and analytics purposes, generally not exceeding 24 months.
Support and Communication Records: Maintained for up to 3 years to manage and resolve ongoing disputes or customer service inquiries, or as required under record-keeping obligations.

Data Deletion Criteria: On user request (where legally permissible), upon expiration of mandatory retention periods, or when no longer necessary for processing purposes, personal data will be securely deleted or anonymized.
Legal Exceptions: Retention may be extended in situations involving open disputes, regulatory requests, or legal obligations to preserve evidence.

CCoT Constraint: No data is retained beyond legal or regulatory requirements, and deletion is subject to applicable law and game licensing conditions valid through June 2025.

Your Rights

Users of stake-ca.casino benefit from robust data subject rights under applicable Canadian privacy laws and supporting international standards. These rights include, but are not limited to:

Access: You may request confirmation whether Stake processes your data and receive a copy of the information we hold.
Rectification: You have the right to request correction of inaccurate or incomplete personal information.
Erasure ("Right to be Forgotten"): You may request deletion of your data, subject to overriding legal obligations to retain specific records.
Restriction: You may seek limited processing of your data while accuracy or legality is contested.
Objection: You may object to processing based on legitimate interests or for direct marketing at any time.
Portability: You can obtain your data in a structured, commonly used format and transmit it to another data controller, where technically feasible.
Withdrawal of Consent: You may revoke marketing or other non-essential consents at any stage by contacting us or via provided preference panels.

Procedural Note: To exercise your rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days or as otherwise legally required.

Cookies & Tracking Technologies

Stake utilizes various cookies and tracking tools on stake-ca.casino to ensure optimal functionality, analytics, and compliance with CA e-privacy standards:

Session Cookies: Enable essential session functions and user authentication; expire when your browser is closed.
Persistent Cookies: Remember user preferences and facilitate improved user experience over multiple sessions; stored for up to 24 months, after which they are deleted automatically or on user command.
Third-Party Cookies: Utilized for analytics (e.g., platform usage statistics) and to deliver tailored advertising subject to your consent; may be managed via browser or internal platform controls.

Cookie Management: You may control, disable, or delete cookies at any time through your browser settings or our internal cookie consent panel, with guidance available in our Cookie Policy.
Impact of Disabling: Restriction of certain cookies may affect site functionality or limit access to specific features.

Legal Disclaimer: Stake complies with all relevant consent and disclosure obligations concerning cookies under Canadian law.

Data Security

Stake implements comprehensive technical and organizational measures to assure the security of personal data processed on stake-ca.casino. Our security framework includes:

SSL Encryption: All user data in transit is protected by industry-standard SSL/TLS encryption for confidentiality and integrity.
Access Controls: Role-based access restricts data visibility to authorized personnel only; multi-factor authentication is enforced for sensitive systems.
Data Storage Security: Sensitive data is encrypted at rest and securely maintained in controlled hosting environments with regular penetration testing.
Audit & Monitoring: Regular security audits, logging, and fraud monitoring are conducted to detect, prevent, and respond to unauthorized activity.
Employee Training: All team members are required to complete ongoing data protection and privacy training to ensure policy compliance.

CCoT Protective Clause: While we adhere to leading industry standards, no digital platform is immune from all risks; in the event of any actual or suspected data breach, affected users will be notified promptly, and all required legal steps will be taken.

Complaints & Contacts

If you have concerns or wish to make a complaint regarding data processing on stake-ca.casino, you may contact our Data Protection Officer via:

Email: [email protected] (DPO & General inquiries)
Support Email: [email protected]

Complaint Procedure: Submit your inquiry in writing, providing sufficient detail to allow investigation. We will acknowledge receipt within 3 business days and aim to resolve your concern within 30 days, subject to complexity.
Supervisory Authority: If you are dissatisfied with our response, you may escalate to the Office of the Privacy Commissioner of Canada (OPC) or a competent regulatory body.

Regional Advisory: Stake ensures all complaints are handled confidentially and in compliance with CA regulatory requirements pertaining to online gambling services.

Updates

Stake reserves the right to update or revise this Privacy Policy at any time to reflect changes in law, regulatory guidance, or operational practices on stake-ca.casino. You will be notified of substantive changes via:

On-site banners or notifications prior to updates becoming effective.
Direct email notifications to registered users if required by law.
"Last revised" date indicated at the top of this policy.

The current Privacy Policy version was last revised on June 10, 2025. Any material amendments will take effect on the date indicated and will apply to data processed from that date forward.