Terms & Conditions

These Terms govern your relationship with the operator of stake-ca.casino ("Stake") and set forth the legally binding rules and obligations for all users of the platform. Effective date: June 10, 2025.

Definitions

Operator: The legal entity Stake N.V., registered under number 145353, with its registered office at Abraham de Veerstraat 9, Willemstad, Curaçao, CW, and operating stake-ca.casino under Curaçao Gaming Authority license OGL/2025/1451/0918 valid until June 9, 2025.
User: Any individual who creates an account on stake-ca.casino for the purpose of accessing gaming services.
Player: A User actively participating in betting or gaming on stake-ca.casino.
Bet: A monetary or cryptocurrency wager placed by a Player on any game, sporting event, or gaming activity provided on stake-ca.casino.
Wager: The act of placing a Bet or the amount staked in any game or betting event.
Bonus: Promotional credits, free spins, cashback, or similar rewards conferred by Stake subject to specific terms and conditions.
Account: A personal profile registered by a User on stake-ca.casino, utilized for all gaming activities, deposits, withdrawals, and communication.
KYC (Know Your Customer): The identity verification process whereby Users provide documentation to confirm age and identity.
CA: Canada, the primary region of service for this site within the context of these Terms.

Account Registration

Eligibility & Age Verification

Minimum Age Requirement: Only individuals aged 18 or older, or the legal age for gambling in their province/territory (whichever is higher), may register an account on stake-ca.casino. Age verification is enforced during registration and via ongoing compliance checks.
Identity Verification (KYC): Users must provide accurate information and complete the KYC process, including submission of valid identification documents and proof of address when requested.

Account Creation Process

Complete the online registration form with current, accurate, and complete personal information.
Verify your email address through the confirmation email sent by Stake.
Agree to these Terms, the Privacy Policy, and all applicable site rules before account activation.

User Obligations

Accuracy of Data: Users are responsible for maintaining up-to-date and truthful information. Any discrepancies may result in suspension or closure of the account.
Password Security: Protect your login information against unauthorized access. Stake is not liable for unauthorized use resulting from User negligence.
Single Account Policy: Users may register only one account per individual; multiple or duplicate accounts are prohibited and will be closed.

Regional Compliance Note: All registration and verification procedures adhere strictly to Canadian AML and age restriction regulations. Access may be restricted in certain provinces (e.g., Ontario) in accordance with regional law.

Betting & Gameplay Rules

Placing Bets

Accepted Currencies: Bets may be placed using approved fiat currencies and supported cryptocurrencies, subject to site rules.
Minimum and Maximum Limits: Stake sets minimum and maximum bet limits for each game; limits may vary by game or promotion, and details are available on individual game interfaces.
Valid Bets: Only bets confirmed by the Stake system, including receipt confirmation or balance adjustment, are valid. Incomplete or interrupted bets may be voided.

Bet Modification & Cancellation

User-Initiated Cancellation: Once a bet is confirmed, modification or cancellation may not be possible. Exceptions may be made in the event of technical errors, at Stake's discretion.
Operator Rights: Stake reserves the right to cancel bets in cases of manifest error, fraud, system malfunction, or breach of these Terms. Notice will be provided to affected Users.

Conduct in Live Casino & Chat

Prohibited Behavior: Abuse, offensive language, harassment, or manipulation of any kind is strictly prohibited in live games and chat facilities.
Fraud Prevention: Any attempt to cheat, collude, or exploit system vulnerabilities will result in immediate account suspension or closure, with notification to relevant authorities as required by CA law.

Regional Compliance Note: Gameplay monitoring and fair play standards adhere to Canadian consumer protection and anti-fraud regulation. Gaming outcomes are regularly audited for fairness.

Bonus Terms

Activation & Wagering Requirements

Eligibility: Bonuses are available only to registered Users meeting all verification and regional eligibility requirements.
Activation: Some bonuses require manual opt-in or a specific promo code; activation details will be specified at time of offer.
Wagering Requirement: Unless stated otherwise, all bonuses are subject to a wagering requirement (e.g., 40x bonus amount) within the specified timeframe, typically 30 days but not exceeding June 9, 2025. Failure to complete the requirement within the timeframe may result in forfeiture of bonus and winnings.

Prohibited Actions, Games & Promotion Policy

Game Exclusions: Certain games (including but not limited to progressive jackpots and select table games) may not contribute to wagering requirements or may be restricted from bonus play.
Irregular Play: Prohibited activity includes strategies designed to manipulate bonuses, such as minimal risk betting, delaying bonus rounds, or abusing promotional offers. Stake reserves the right to withhold or rescind bonuses in cases of abuse.
Combination of Promotions: Unless explicitly allowed, only one bonus or promotional offer may be active per account at any time. Stacking or combining unapproved offers is prohibited.

Regional Compliance Note: All promotional offers are structured in accordance with CA fair marketing and advertising standards and are not available where prohibited by law.

Payments & Withdrawals

Deposit Methods & Limits

Supported Methods: Deposits may be made via bank cards, e-wallets, approved cryptocurrencies, and other methods listed on the payments page of stake-ca.casino.
Deposit Limits: Minimum and maximum deposit limits apply and may depend on method, User status, or regional regulation.
Fees: Stake does not generally charge fees for deposits, but third-party payment providers may levy charges which are the User's responsibility.

Withdrawals & Refunds

Verification Requirement: Withdrawals are subject to prior completion of KYC procedures to comply with AML regulations applicable in CA and Curaçao.
Withdrawal Methods: Payouts will be made using the same method as deposit whenever possible, subject to method availability and regulatory requirements.
Processing Times: Withdrawals are processed within 1-5 business days, except in cases requiring further verification or investigation.
Withdrawal Limits: Daily, weekly, and monthly withdrawal caps may apply and are specified on the payments page. Large withdrawals may require additional verification or be processed in tranches.
Refund Policy: Deposits and bets are non-refundable except in the event of proven technical fault, error, or manifest mistake not attributable to the User. Bonus funds or winnings derived from irregular play or breach of terms may be withheld or canceled.

Regional Compliance Note: All payment procedures are designed to comply with Canadian and Curaçao AML/CFT standards, including record keeping and secure fund management. Payments in fiat and cryptocurrencies are processed only through approved and regulated platforms.

Limitation of Liability

Operator's Obligations: Stake ensures the integrity and fairness of gaming results, security of funds, and accurate account management consistent with applicable regulations and industry standards.
Exclusions of Liability: Stake shall not be liable for any loss, interruption, or damage incurred as a result of:
- Technical failures, internet downtime, or network interruptions outside the direct control of Stake
- Errors or omissions in third-party content, external websites, or payment systems
- Unauthorized account access due to User negligence
Maximum Compensation: In any case, Stake's aggregate liability is strictly limited to the amount of the last wager, deposit, or bonus actually placed or credited by the affected User, not to exceed the lesser of the User's available account balance or CA$10,000.
User Responsibility: Users are solely responsible for confirming the legality of online gambling activities within their provincial or territorial jurisdiction.

Regional Compliance Note: Protective provisions reflect Canadian consumer law requirements on limitations of liability and fairness in commercial contracts for online gaming services.

Intellectual Property Rights

Copyright Notice: All content, branding, software, visual interfaces, and materials accessible on stake-ca.casino are the exclusive intellectual property of Stake or its licensors and are protected by applicable copyright, trademark, and design laws.
No Unauthorized Use: Copying, reproducing, distributing, or reverse engineering of software, content, or design elements from stake-ca.casino without express written permission is strictly prohibited.
Permitted Usage: Users are granted a personal, non-exclusive, non-transferable, revocable right to access and use stake-ca.casino solely for personal, non-commercial purposes, subject to continued compliance with these Terms.

Regional Compliance Note: Intellectual property protection is enforced under Canadian and Curaçao copyright and trademark law; violators may be subject to legal action and claim for damages.

Privacy & Data Protection

Stake processes all User data in strict compliance with its Privacy Policy, which is fully aligned with Canadian privacy legislation (including PIPEDA) and international data protection standards. By using stake-ca.casino, you consent to the collection, processing, and storage of data for the purposes of account management, transaction security, AML regulatory compliance, and responsible gambling initiatives.

Changes to Terms

Notification Procedure: Stake may update or modify these Terms at any time. Users will be notified of changes through a prominent site banner and/or direct email communication to the address on file at least 14 days prior to the effective date of amendments.
Continued Use and Acceptance: Continued access to stake-ca.casino after such notification constitutes acceptance of the updated Terms. Users have the option to discontinue use and close their account prior to the effective date if they disagree with amendments.

Regional Compliance Note: Stake's update practices meet best practices for fairness, transparency, and notice under Canadian consumer protection rules.

Termination & Suspension

Grounds for Termination: Stake may suspend or terminate User accounts in event of:
- Breach of these Terms or other site policies
- Failure to pass or cooperate with required KYC/AML checks
- Suspected or confirmed fraud, collusion, or abuse
- Legally binding request by authorities or regulatory agencies
Procedure: Users will receive written notice of suspension, termination, and the grounds thereof via the official email address on file. Where possible and subject to legal or regulatory constraints, Users may appeal or seek a review of the decision through Stake's customer support.
Refund of Funds: Subject to regulatory requirements and the resolution of any ongoing investigation, remaining User funds will be returned using the original payment method or another approved channel, excluding sums deemed forfeited or withheld due to breach, fraud, or irregular play as described in these Terms.

Regional Compliance Note: Account closure procedures reflect CA requirements for timely communication and user rights to outstanding balances, excluding funds withheld due to regulatory compliance or fraud findings.

Governing Law & Jurisdiction

Applicable Law: These Terms and all related matters are governed and interpreted in accordance with the laws of Curaçao, except as overridden by mandatory laws or public policy of Canada where applicable to the User or activity in question.
Jurisdiction: Any dispute, controversy, or claim arising from or relating to these Terms or the use of stake-ca.casino shall be resolved:
- Primarily, through negotiation and Stake's internal complaints and dispute resolution process accessible via the official support contact;
- If unresolved, by final and binding arbitration in accordance with the rules of the Curaçao Gaming Authority or, where required by Canadian law, through a competent court in the User's Canadian province or territory.
International Enforcement: Stake reserves the right to comply with foreign or Canadian court orders and regulatory decisions as required by law.

Regional Compliance Note: Cross-jurisdictional approach is adopted to reflect both Curaçao licensing and CA consumer protection, providing Users resident in Canada with full access to their legal rights.

Contact Information

Customer Support: [email protected]
Legal Enquiries: [email protected]
Press Contacts: [email protected]
HR Department: [email protected]
Mailing Address: Abraham de Veerstraat 9, Willemstad, Curaçao, CW
Official Website: stake-ca.casino

Responsible authority: Matthew Chen
Registered address: Abraham de Veerstraat 9, Willemstad, Curaçao, CW
Company Registration Number: 145353
Gaming License: OGL/2025/1451/0918, Curaçao Gaming Authority, valid until June 9, 2025.
Certification: Crypto Gambling Foundation Verified Operator
Co-Founders: Ed Craven, Bijan Tehrani