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OBSERVE: The following section provides a comprehensive guide for all users of stake-ca.casino seeking assistance or wishing to contact Stake. This content integrates operational, legal, and regulatory requirements as mandated by Canadian (CA) law and international gambling industry standards, reflecting all provided factual and corporate data.

EXPAND: In accordance with CA regulatory best practices, this page presents explicit and implicit avenues for user communication with Stake, including documented contact channels (email, phone, live chat, and contact form). It further addresses legal requirements for user support accessibility, responsible gambling, and complaint procedures. Additionally, protective clauses are included to foster user trust, affirm privacy compliance, and clarify dispute escalation mechanisms.

REFLECT: Users engaging with Stake via stake-ca.casino enjoy full access to legally compliant customer support. All contact methods and obligations are detailed below, optimized for clarity, accessibility, and regulatory adherence for Canadian users. Stake's operational profile, legal status, and user protections are transparently provided.

Available Contact Methods

  • Email Addresses:
  • Website:
  • Live Chat:
    • 24/7 real-time support via live chat is available directly on the stake-ca.casino website. Look for the chat icon in the bottom corner of your screen.
  • Contact Form:
    • Fill out the secure contact form provided below. Required information includes your email/messenger details and a brief description of your request. Submission is protected by privacy measures appropriate for CA users.

No dedicated phone number is currently published; all users are encouraged to use the email or live chat for fastest response, as per industry norms for Canadian-facing online casinos.

Contact Form (Stake - stake-ca.casino)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Stake Company Profile & Legal Registration

  • Official Brand Name: Stake (operating at stake-ca.casino exclusively for Canadian users outside Ontario and Great Britain)
  • Registered Legal Entity: Stake N.V.
  • Headquarters and Mailing Address: Abraham de Veerstraat 9, Willemstad, Curaçao, CW
  • Company Registration Number: 145353
  • Gaming License: Valid Online Gaming License #OGL/2025/1451/0918, issued by the Curaçao Gaming Authority (CGA), active until June 9, 2025
  • Certifications: Crypto Gambling Foundation Verified Operator
  • Geographical Operation: Serving clients in Canada (except Ontario) and globally (excluding Great Britain)
  • Key Individuals: Ed Craven (Co-Founder), Bijan Tehrani (Co-Founder)

Legal Obligations: User Support and Regulatory Protections

  1. Timely and Accessible Support: Stake ensures all support requests from Canadian users are acknowledged within one business day and resolved in accordance with CA regulatory standards. Users have access to support 24/7 via live chat, ensuring urgent matters can be addressed at all times.
  2. Privacy and Data Protection: All user submissions, including those via the contact form and by email, are handled in strict compliance with CA federal and provincial privacy laws. User data is processed securely and only for the intended support or administrative purpose. For full details refer to the Privacy Policy.
  3. Complaint and Dispute Resolution Procedures: If your inquiry relates to a dispute or complaint, Stake provides a structured escalation path:
    • Initial contact via [email protected] or the contact form.
    • If unresolved, formal written complaints may be submitted to the compliance department (route via support email).
    • Should internal resolution be unsatisfactory, users may request facilitation by the Curaçao Gaming Authority as per license terms, active through June 9, 2025.
  4. Responsible Gambling Support: Stake is dedicated to the principles of safe and responsible gambling. Users experiencing issues are encouraged to request support via the contact channels above or visit the Responsible Gaming section.

Industry Standard Disclaimers and Protective Clauses

  • Jurisdictional Statement: Stake provides services to Canadian residents exclusively through stake-ca.casino and does not accept registrations from users in Ontario or Great Britain, in full alignment with local legal restrictions.
  • Authoritative Communication: Stake will only use official communication channels (as listed above) to correspond with users. All correspondence is subject to audit and compliance controls as mandated by regulatory authorities.
  • User Verification: For security and regulatory compliance, users may be requested to verify identity or provide additional information in accordance with Know Your Customer (KYC) and Anti-Money Laundering (AML) protocols prior to substantive support or payment processing.

Contact Response Commitment

  • Promptness: Stake undertakes to reply to all contact submissions within one business day. Complex queries or regulatory matters may require additional processing time, subject to ongoing communication and status updates.
  • Support Availability: Customer support is available 24 hours a day, 7 days a week through live chat and email, ensuring all Canadian user needs are addressed without delay.

Regional Compliance Note: All procedures, protections, and contact mechanisms on this page are strictly adapted to Canadian (CA) legal requirements for online gambling operators in 2025, and are integrated with best practices set out by the Curaçao Gaming Authority and the Crypto Gambling Foundation. All information is exclusively for use in connection with stake-ca.casino, and may be updated as regulatory standards evolve.