Responsible Gaming

Responsible gaming embodies a conscious and informed approach to online gambling. At stake-ca.casino, players are encouraged to view gaming as entertainment, not as a solution to financial or personal difficulties. Our commitment is to foster an environment where individuals can enjoy gaming safely and within their personal limits. Stake provides comprehensive tools, guidance, and ongoing support for any player needing assistance with responsible gaming practices.

Risk Awareness

OBSERVE: Canadian law and global best practices require clear information about the risks of gambling addiction and proactive self-assessment resources.
EXPAND: Stake integrates CA-specific responsible gambling standards, including player awareness, conspicuous self-evaluation prompts, and overt signs of problematic betting.
REFLECT: This section ensures players can recognize early signs and access self-assessment tools as required by CA law and industry best practices.

Identifying Problematic Gambling Behaviors

• Preoccupation with Gambling: Frequently thinking about betting, gambling even when not on stake-ca.casino.
• Increasing Bet Amounts: Needing to wager larger amounts for the same excitement.
• Chasing Losses: Repeatedly gambling to recover previous losses.
• Neglecting Obligations: Prioritizing gaming over personal, professional, or family commitments.
• Borrowing or Selling Personal Items: Securing funds for gambling through loans or disposing of possessions.
• Secrecy: Hiding gambling activity from friends or family.
• Emotional Distress: Feeling anxiety, guilt, or depression due to gambling.

Self-Assessment Test

Consider the following questions honestly. If you answer "yes" to two or more, seek support using resources below:

1. Have you ever tried to cut down on gambling but were unable to?
2. Do you gamble to escape stress or negative emotions?
3. Has gambling caused problems at work, school, or home?
4. Have you lied to family or friends about your gambling habits?
5. Do you need to increase your bets to feel the same excitement?
6. Have you used borrowed money to fund gambling?

Regional Compliance Note: This section aligns with CA responsible gaming informing standards, following the guidance of the Canadian Centre on Substance Use and Addiction (CCSA) for problem gambling awareness.

Limits & Tools

OBSERVE: CA regulations require that online operators offer effective tools for self-imposed limits.
EXPAND: Stake implements personal account features (deposit limits, time limits, session reminders) and "Time-Out" mechanisms for regulated player control.
REFLECT: These tools provide players with practical options to manage time and spending, as mandated by CA gaming standards and reinforced by Curaçao licensing requirements.

Setting Deposit Limits

1. Access Personal Account: Log in to your stake-ca.casino profile and navigate to "Responsible Gaming" under account settings.
2. Select 'Set Deposit Limits': Choose your preferred limit period - daily, weekly, or monthly.
3. Enter Limit Amount: Input the maximum amount (in CAD) you wish to deposit for the chosen timeframe (e.g., $100 per week).
4. Confirm Limit: Save your settings to activate deposit limits. Adjustments lowering limits take effect immediately; increasing limits may require a 24-hour cool-off period.

Time Management Tools

• Session Timer: Set up reminder notifications within your Responsible Gaming dashboard to alert you after a predefined gaming period (e.g., every 60 minutes).
• "Time-Out": Initiate a pause in gaming for specified durations (from 24 to 72 hours) through your account's Responsible Gaming menu. During this period, logging in or placing bets will be restricted.
• Break Reminders: Activate break prompts to regularly remind you to evaluate your gaming activity and encourage sessions to remain recreational.

Regional Compliance Note: All player-imposed changes are processed in accordance with CA responsible gambling laws and best practices; system limitations align with the Curaçao Online Gaming License OGL/2025/1451/0918 (valid until June 9, 2025).

Self-Exclusion

OBSERVE: Canadian best practices require self-exclusion options that are clear, accessible, and supported by operator intervention and strict account controls.
EXPAND: Stake enables players to establish temporary (minimum 6 months) or permanent self-exclusion directly from their personal account, fulfilling international compliance obligations.
REFLECT: This section details legally-compliant procedures, effective account blocking, and subsequent consequences in line with CA and Curaçao protocols.

How to Self-Exclude

1. Locate Self-Exclusion Feature: After signing in, navigate to "Responsible Gaming" and select "Self-Exclusion."
2. Choose Exclusion Period: Options range from six months up to a lifetime ban. Select your preferred duration.
3. Confirm Decision: Carefully review a summary of the exclusion consequences. Confirm your choice to proceed. For permanent exclusion, additional confirmation may be required by our support team.
4. Contact Support (if needed): For advice or support throughout this process, contact [email protected].

Consequences of Self-Exclusion

• Access Restriction: Your account will be blocked for the selected period. All logins, deposits, and betting activities will be disabled.
• Balance Withdrawal: Any remaining account balance can be withdrawn within thirty (30) days of exclusion by contacting [email protected].
• Irrevocability: Self-exclusion periods cannot be shortened. Re-opening accounts after permanent exclusion is strictly prohibited.
• Refund Terms: In the event of permanent self-exclusion, unresolved balances will be refunded according to Stake's terms and conditions and subject to verification procedures.

Regional Compliance Note: Stake's self-exclusion mechanism is consistent with CA's leading responsible gaming practices and the requirements of Curaçao Gaming Authority (CGA).

Support Resources

OBSERVE: Provincial and federal bodies in Canada mandate operators prominently display independent support contact details.
EXPAND: Stake provides a curated, current list of third-party organizations catering to Canadian and international users.
REFLECT: This section upholds legal best practices, enabling effective access to expert help and confidential advice.

Canadian & Global Support Services

• ConnexOntario:
  • For Ontario residents and Canada-wide information, ConnexOntario provides 24/7 confidential support for gambling problems.
    Phone: 1-866-531-2600
    Website: https://www.connexontario.ca
• GAMCARE:
  • Offers free counseling and support for those affected by gambling across Canada and the EU.
    Website: https://www.gamcare.org.uk
• Gamblers Anonymous:
  • Peer-support group meetings for problem gamblers and families.
    Website: https://www.gamblersanonymous.org
• Canadian Centre on Substance Use and Addiction (CCSA):
  • Public education and counselling referrals.
    Website: https://www.ccsa.ca
• European Gambling Therapy:
  • International support for online gambling problems (includes Canada).
    Website: https://www.gamblingtherapy.org

Regional Compliance Note: These organizations offer free, confidential assistance as recognized by provincial and federal regulations in CA.

Help for Family

OBSERVE: CA regulations and global best practices require operator recognition of family members' needs.
EXPAND: Stake facilitates access to family support resources, awareness tips, and expert guidance for those affected by someone else's gambling.
REFLECT: The following strategies help families support loved ones while protecting their own well-being.

Family Support Strategies

• Initiate an Open Conversation: Approach the subject with care and non-judgmental language. Express concern about behavior rather than criticizing.
• Encourage Professional Help: Suggest contacting support organizations or a licensed psychotherapist specializing in addiction.
• Access Family Support Groups: Utilize reputable online forums and chats for families impacted by gambling problems.
  Forums:
  • https://www.gamtalk.org - Peer support and family chat
  • https://www.gamblingtherapy.org/en/support-groups
• Prepare Next Steps:
  • Seek guidance from a registered mental health professional.
  • Call national or provincial hotlines (see "Support Resources" above).
  • Establish boundaries to protect family finances and personal well-being.

Regional Compliance Note: Stake's family assistance resources align with both CA best practices and international responsible gaming standards.

Operator's Commitment

OBSERVE: Stake is obliged by its Curaçao license and CA industry standards to identify and intervene in problematic gambling behaviors.
EXPAND: Internal monitoring systems and proactive risk communications are implemented to ensure ongoing player safety.
REFLECT: This section details Stake's responsible gaming infrastructure and the support protocols underpinning the stake-ca.casino experience.

Stake Risk-Detection Procedures

• Behavior Monitoring: Automated systems analyze gameplay patterns for risk indicators such as excessive deposits, session durations, and rapid escalation in bet values.
• Personalized Warnings: Players exhibiting elevated risk will receive in-platform alerts (pop-up messages) encouraging self-assessment and use of available tools.
• Direct Contact: If high-risk patterns persist, Stake support may initiate contact via email ([email protected]) to discuss account activity and propose protective measures, including enforced breaks or limits.
• Privacy and Confidentiality: All risk interventions are conducted in accordance with Stake's privacy policy and applicable CA data protection requirements.

Regional Compliance Note: These commitments fulfill both Curaçao Gaming Authority (CGA) and CA industry safety obligations as in force until June 9, 2025.

Updates

OBSERVE: Operators are required to inform users of material changes to responsible gaming practices.
EXPAND: Stake ensures players are promptly updated by multi-channel notifications, in line with CA transparency regulations.
REFLECT: Players remain aware of their rights, available support, and operational changes.

• Email Notification: Registered users will receive email alerts regarding changes to responsible gaming policies or account management features.
• Website Banner: Stake posts prominent notifications on the Responsible Gaming page at stake-ca.casino/responsible-gaming outlining recent updates.
• Last Updated: 15 June 2025

Contact & Feedback

OBSERVE: Operators must provide designated points of contact for responsible gaming support.
EXPAND: Stake delivers multiple direct communication channels, ensuring timely and confidential assistance.
REFLECT: Stake's dedicated team handles all responsible gaming queries with sensitivity and in strict compliance with CA law.

• Email: [email protected] (Responsible Gaming Support)
• Phone: Currently not available; support is prioritized via email for secure, documented aid.
• Feedback/Support Form: Access the contact portal on stake-ca.casino or email requests for self-control and assistance to our dedicated team.

Responsible Gaming Department Author: Matthew Chen, Stake Legal-Technical Compliance
Address: Abraham de Veerstraat 9, Willemstad, Curaçao, CW
Registered Entity: Stake N.V., Company Registration No. 145353, Curaçao

Legal Disclaimer: All responsible gaming measures and support channels described above are offered in full compliance with Canadian laws and the Curaçao Gaming Authority license OGL/2025/1451/0918, valid until June 9, 2025. Players are urged to utilize these resources to ensure safe, enjoyable, and sustainable gaming experiences on stake-ca.casino.