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Responsible gaming

Responsible gaming is the principle of engaging in gambling activities in a conscious and controlled manner, ensuring that they remain a form of entertainment without causing harm to the player or those around them. Stake is committed to supporting its players throughout their gaming experience by promoting awareness, offering tools for control, and providing access to professional help when needed. Our goal is to foster a safe, fair, and responsible environment at stake-ca.casino for all users.

Risk Awareness

Recognizing the signs of potential gambling addiction is crucial for maintaining responsible play. Common indicators include frequent and increasing bets, spending more time thinking about gambling outside of play sessions, neglecting personal or professional responsibilities, chasing losses, and experiencing mood changes related to gambling wins or losses.

To help you assess your behavior, consider the following self-evaluation statements. Reflect honestly on whether these apply to you:

  • I often think about gambling when I am not playing.
  • I have tried to reduce or stop gambling but found it difficult.
  • I gamble to escape from personal problems or stress.
  • I have borrowed money or sold possessions to fund gambling.
  • My gambling has negatively affected my relationships or work.

If you find yourself agreeing with one or more of these statements, it may be advisable to use available support tools or seek professional guidance.

Limits & Tools

Stake provides multiple mechanisms to help you control your gaming and maintain responsible gambling habits. You can set deposit limits to restrict spending over defined periods directly through your personal account dashboard at stake-ca.casino.

Setting Deposit Limits

  1. Log in to your account at stake-ca.casino.
  2. Navigate to the "Responsible Gaming" section found in your profile settings.
  3. Select the type of deposit limit you wish to set: daily, weekly, or monthly.
  4. Enter the maximum amount you are comfortable depositing within the chosen timeframe.
  5. Confirm your limits by following the on-screen prompts.

Please choose limits that reflect your personal financial situation and gaming habits. These limits help prevent unintentional overspending and encourage a balanced gaming experience.

Session Time Limits and Time-Outs

To avoid excessive time spent gambling, Stake enables you to set session timers and activate temporary breaks (“Time-Outs”). Session timers will alert you after a preset duration of continuous play.

You may activate a Time-Out period of 24 to 72 hours when you feel the need to pause gaming activities:

  1. Access the Responsible Gaming section in your account.
  2. Select "Time-Out" and choose a pause duration between 24 and 72 hours.
  3. Confirm your choice, after which access to gaming features will be suspended for the selected period.

During a Time-Out, you will be prevented from placing bets or making deposits, helping you to take a healthy break when necessary.

Self-Exclusion

Stake offers self-exclusion options for players seeking longer-term or permanent suspension of their accounts to address problematic gambling behavior. This function allows you to voluntarily block access to your account for a fixed period or permanently.

How to Initiate Self-Exclusion

  1. Log in to your account at stake-ca.casino.
  2. Navigate to the "Responsible Gaming" section located in your account settings.
  3. Select the "Self-Exclusion" option.
  4. Choose the duration of exclusion desired, with available options starting from a minimum of six months up to lifetime exclusion.
  5. Confirm your decision by following the verification prompts and acknowledging the terms of self-exclusion.
  6. If you require assistance, contact Stake’s Responsible Gaming support as detailed in the "Contact & Feedback" section below.

Consequences of Self-Exclusion

  • During the exclusion period, you will not be able to log in, place bets, or access any gaming services on stake-ca.casino.
  • Withdrawals of any remaining account balance may be permitted depending on verification and under Stake’s responsible gaming policy; however, betting or deposits are prohibited.
  • Requests to lift self-exclusion prior to the expiry of the chosen period will generally not be accepted, respecting the commitment to responsible play.

Self-exclusion is a serious and effective step for players needing time away from gambling activities to regain control.

Support Resources

Stake encourages players and their families to seek support whenever gambling causes concern. Below is a list of reputable organizations providing counselling, help, and information on problem gambling.

  • GAMCARE: Operating primarily in the UK, GamCare offers confidential counselling and support services for problem gamblers. Website: https://www.gamcare.org.uk
  • Gamblers Anonymous: A global fellowship of individuals seeking recovery from gambling addiction through peer support. Website: http://www.gamblersanonymous.org
  • Canadian Problem Gambling Helpline: Toll-free support line providing information, referrals, and counselling for Canadian residents. Phone: 1-888-230-3505
  • National Council on Problem Gambling (NCPG, USA): Offers a helpline and resources for problem gamblers and families. Website: https://www.ncpgambling.org, Helpline: 1-800-522-4700
  • European Gaming & Betting Association (EGBA): Provides guidelines and resources to promote responsible gaming across Europe. Website: https://www.egba.eu

These organizations provide confidential, professional support including helplines, online chat, counselling, educational materials, and referral to treatment programs.

Help for Family

Talking to a loved one struggling with gambling addiction requires sensitivity and patience. It is important to approach the subject without judgment, expressing concern for their wellbeing and offering support.

  • Choose an appropriate, private moment to discuss your observations calmly and openly.
  • Encourage them to reflect on their gambling behavior and consider seeking help.
  • Suggest visiting support groups or counselling services specialized in gambling problems.
  • Share contact information for family support forums and chat groups, which provide peer understanding and advice.

Some valuable online platforms for family members of problem gamblers include:

If needed, family members should also consider consulting psychotherapists specializing in addiction or contacting helplines for guidance on further actions.

Operator’s Commitment

Stake employs proactive internal procedures aimed at identifying and mitigating risks related to player behavior. Our systems analyze gameplay patterns to detect unusual or risky activity such as rapid increases in betting frequency, chasing losses, or erratic deposit behavior.

Upon detection of such patterns, automated warnings are sent to players encouraging them to review their activities and consider using responsible gaming tools.

In certain cases, Stake’s responsible gaming team may initiate direct contact to offer personalized assistance or recommend self-limiting measures when strong indications of risky gambling behavior arise. This intervention is designed to protect players and comply with strict regulatory standards.

Updates

Stake maintains transparency and keeps players informed of all responsible gaming policies and tools. Any material updates to this responsible gaming page or related policies will be communicated via direct e-mail notifications to registered players and prominently displayed banners on stake-ca.casino.

The content of this page was last reviewed and updated on June 2024.

Contact & Feedback

Players seeking assistance or more information about responsible gaming practices at Stake may contact our dedicated team using the following methods:

  • Email: Please use the general support contact accessible via your account at stake-ca.casino for responsible gaming inquiries. (Direct email not provided publicly.)
  • Phone: At present, phone contact is not specified; please use the online contact form for urgent queries.
  • Contact Form: Accessible through your personal account dashboard under "Support" or "Responsible Gaming".

We encourage all players to reach out for support regarding self-control, limit setting, or help with possible gambling difficulties. Stake is committed to assisting players in gambling responsibly within the legal framework applicable in Canada.